Refund policy

Return & Refund Policy

At Smart Ink, your satisfaction is our priority. We stand behind the quality of our compatible ink and toner cartridges.

30-Day Returns

You have 30 days from the date you receive your order to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

Faulty or Defective Products

If a cartridge is faulty, damaged, or does not work correctly in your printer, contact us straight away. We will replace it free of charge or provide a full refund. This is in line with your rights under the New Zealand Consumer Guarantees Act 1993.

How to Start a Return

To start a return, email us at girgis1965@gmail.com with your order number and a description of the issue. We will respond within 1 business day with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are processed back to your original payment method within 5 to 10 business days.

Return Shipping

For faulty or incorrect items, Smart Ink covers the return shipping cost. For change-of-mind returns, the customer is responsible for return postage.

Non-Returnable Items

Cartridges that have been opened, used, or installed cannot be returned unless they are faulty.

Contact Us

If you have any questions about your order or this policy, contact us at girgis1965@gmail.com. Smart Ink is a New Zealand business, trusted by over 20,000 Kiwi customers since 2010.